Question 1

When will my order be shipped?

Accepted Answer

Weedposters orders are shipped within 1 business day. Please send funds for your order immediately after submitting to ensure a fast shipping time. We ship orders Monday-Friday.

Question 2

What are shipping fees?

Accepted Answer

We use Canada Post Xpress shipping only here at Weedposters. Ontario/Quebec: $15, West Coast $20, East Coast $20.

Question 3

Customer Service email?

Accepted Answer

We are committed to providing excellent customer service. For any questions about our products, feel free to reach out to us at WPASSISTANCE@TUTA.IO, and we will respond promptly.

Question 4

My order shows it is on “Hold”

Accepted Answer

Orders get marked as “Processing” when payment is received and confirmed. Once you send payment, please allow some time for order to be changed to processing. Email us if your order has been on hold for more than 24 hours.

Question 5

When payment is accepted, how long until my order ships?

Accepted Answer

Orders ship within 24 hours (excluding weekends). Please send funds immediately after placing an order to ensure a quick processing/shipping time.

Question 6

How will my order be packaged?

Accepted Answer

All orders are shipped in discreet boxes so there is no indication of what is inside. Our products are packaged in smell-proof bags and double vacuum sealed for extra security.

Question 7

How long does delivery take once my order has shipped?

Accepted Answer

Once your order has been shipped and scanned at the post office, it will take 1-3 business days to receive your order with Canada Xpress Post. Ontario & Quebec delivery is typically 1 business day. * Please note that, delays may happen that is far beyond our control that will delay your delivery

Question 8

Does WP offer returns or refunds?

Accepted Answer

All sales are final. Once payment is accepted, the only option available is a refund through store credit. Any cancellations will also be issued as virtual credits.

Question 9

What is Our Referral Program?

Accepted Answer

Our referral program is an exciting opportunity for our customers to earn rewards by recommending our products and services to friends and family. By participating, you can enjoy a range of benefits, including cashback, discounts, and commissions.

Question 10

How Do I Join the Referral Program?

Accepted Answer

To join our referral program, you can create account or login to view your account details here

Question 11

How Can I Earn Rewards in the Referral Program?

Accepted Answer

Cashback Rewards: Earn 1.5% cashback on your purchases. Commission for Referrals: Receive a 1% commission when someone uses your referral code to make a purchase. Earn $1.50 for every product review you submit.

Question 12

How is Cashback Calculated?

Accepted Answer

The 1.5% cashback is calculated based on the total value of your purchase, excluding taxes and shipping fees. Earnings will update when your order is shipped.

Question 13

How Do I Earn Commission?

Accepted Answer

When someone uses your referral code to make a purchase, you will earn a 1% commission on the sale price of their purchase.

Question 14

How Do I Submit a Product Review?

Accepted Answer

After purchasing a product, you can submit a review on our website by going to the product page. For each review, you will earn $1.50.

Question 15

How many posters do I get with my order?

Accepted Answer

All orders over $200 include a free large poster! Premium posters can be purchased here.

Question 16

Are posters random?

Accepted Answer

Yes! Poster designs are chosen at random by our packaging team. We also sell specific designs for $9.99 each. Shop here.

Question 17

Payment Cut-off

Accepted Answer

Place and pay for your order by 9:00 AM EST, Monday to Friday, and we’ll deliver it within the GTA that same day.

Question 18

Delivery Fee?

Accepted Answer

$15 flat delivery fee on every order.

Question 19

What areas do you offer same-day delivery in?

Accepted Answer

Delivery Range: Downtown Toronto, Etobicoke, North York, Vaughan, Brampton, Markham, Richmond Hill, Scarborough, Pickering, Ajax, Oshawa, Whitby, Whitchurch-Stouffville, Bolton, Newmarket, Aurora, and Bradford West Gwillimbury.

Question 20

What time do I need to place my order for same-day delivery?

Accepted Answer

Place and pay for your order by 9:00 AM EST, Monday to Friday, and we’ll deliver it within the GTA that same day.

Question 21

Will I get a shipping email with tracking?

Accepted Answer

Yes, when orders are packed you will receive an email from us saying your order has been completed. Within this email is your Same-day delivery tracking number. Sometimes our emails go to your spam inbox.

Question 22

How will my order be packaged?

Accepted Answer

All orders are shipped in discreet boxes so there is no indication of what is inside. Our products are packaged in smell-proof bags and double vacuum sealed for extra security.

Question 23

Does WP offer returns or refunds?

Accepted Answer

All sales are final. Once payment is accepted, the only option available is a refund through store credit. Any cancellations will also be issued as virtual credits.

Question 24

What happens if I miss the cut-off time?

Accepted Answer

We have a very strict 9:00am payment cut-off time. Any payments made after 9:01 will be delivered the following business day.

Question 25

Wrong Address?

Accepted Answer

Weed Posters is not responsible for orders that are shipped to an incorrect shipping address. Shipping labels are printed with exact details that the client provides.

Question 26

Missing an item in your order?

Accepted Answer

If you encounter any issues with your order, such as missing items or damaged products, please email us at WPASSISTANCE@TUTA.IO within 24 hours of receiving your package. We will promptly assist in resolving the issue.

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