[Resolved] Checkout Glitches – Aug 25, 2026

August 25, 2026

If you recently placed an order and noticed a charge for a free gift, we want to clear the air: it was a temporary system glitch, and your gift is indeed 100% free.

We know how frustrating it is to see unexpected charges at checkout, and we sincerely apologize for the confusion. Here is how we are fixing it for everyone affected:

• Automatic Adjustments: We are actively reviewing all recent orders. If you were charged for a free promotional item, your order total will be adjusted automatically.
• Refund Processing: Any incorrect charges will be refunded directly back to account. You don’t need to take any action or open a ticket.
• System Fix: Our tech team has resolved the issue, so all current and future checkouts will apply free gifts seamlessly without adding costs.

Thank you so much for your patience and understanding while we clean this up. If you have any questions about your specific order summary, feel free to reach out to our support team!